ORDER PROCESSING: Method Of Payment.
We accept: Mastercard, Visa, Discover, Debit, Paypal, Phone orders and Email orders, as well as orders by mail using cashier's checks, money orders, and personal checks.
Note: If you wish to pay by mail, using a Check, Please ensure that your contact information is current and correct, so that we may contact you for any updates regarding your order. Also please keep in mind that your Treasures will ship only after your cashier's check, money order or personal check has cleared, and we have received the funds.
For International orders with a credit card: We may contact you for additional details regarding your current address and pertinent information. This is only to protect both parties from any issues that may arise.
We also accept PayPal for international orders, however, if your account is not verified with PayPal, we may contact you for additional information or proof of ownership.
SHIPPING, STOCK & BACKORDERS:
If your treasure is in stock at our location, we will usually ship within 1-3 business days of your order, Monday through Friday, unless otherwise indicated.
If your treasure is not in stock at our location, but is available from the manufacturer or our importers, we will ship your items from there, or when we receive those items if they are on order for our store.
Sometimes the wait time can be 7-10 days or longer for us to receive these treasures before they ship out to you via the method you selected. Please email us if you would like to know before purchasing, if a treasure is in stock or the expected wait/delivery time for that treasure to come in.
If an item is on backorder, it may be on a ship due to arrive any time to us or it may be in production. We will automatically ship your treasures to you as soon as they become available to us, via the method of shipping you selected.
We cannot control the availability of our treasures as some items regularly sell out due to popularity. We will always be up front and honest with you on the expected wait time for your order, and we will communicate with you regularly with updates during your wait time.
MOROCCAN/INDIAN HANDCRAFTED FURNITURE Availability: Due to the nature of our handcrafted products, lead time for special orders as well as out of stock items, could be up to 12 to 16 weeks.
Please note: Special orders and back orders are non-refundable as they are prepaid by us on your behalf in advance of manufacture or shipping from their prospective countrys.
At this time we ship via USPS (ParcelPost, Priority, Express mail) within the U.S and for most orders outside the U.S we ship via UPS.
We realize that this may be more expensive in some cases, but because of the ability to track your treasure and the addition of insurance when needed, we feel that the added assurances are worth the cost in the long run.
If you are outside the U.S and insist that we ship your treasures via USPS, we are not responsible for your shipment once it leaves our hands, nor is there a way to track or determine your package's arrival date.
We retain the right to ship via whatever Service (USPS, UPS, FEDEX) we find to be most cost effective and expedient, depending upon the size/weight of your treasure, your location, and the location we are shipping from.
That being said, we are always looking for ways to save you money. (Especially in shipping!)
Your costs for shipping are ESTIMATES only! We will combine your shipping whenever possible and try to accomodate your treasures in the most cost effective way, such as flat rate boxes.
In most cases where larger sized treasures or multiple treasures in an order are concerned, you credit card will not actually be charged until we ship your package and have a more accurate cost amount for your shipping.
PLEASE NOTE: In some cases extra charges may apply due to oversized items or items going to certain zip codes. We will let you know beforehand if the item incurs an extra freight or surcharge, and get your final approval before proceeding with your order.
We ship within the U.S, Canada and certain countries outside of these. If you have any questions regarding International Orders please email us. We will email you with an actual ship quote for your approval prior to shipping.
If you order an item outside of the U.S. you are the recipient, and therefore the importer of record and must comply with all laws and regulations of the destination contry.
You are also responsible to ascertain whether or not that that product can be lawfully imported to your destination country. If you purchased an item from us that is refused at customs, there will be a 20% restocking fee to return the item to us.
Orders that are shipped to countries outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country.
Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
We do ship to APO addresses via the U.S. Postal service, but these shipments are not trackable. The customer assumes all responsibility for these orders once shipped.
Your costs for shipping are ESTIMATES only, and in some cases extra charges may apply due to oversized items or items going to certain zip codes. We will let you know beforehand if the item incurs an extra freight or surcharge, and get your final approval before proceeding with your order.
RESTRICTIONS: The following items can be shipped to almost all destinations outside the U.S.:
books, DVDs, music, VHS videos. Additionally, some consumer electronics, health and personal care, home and garden, jewelry, pet supplies, shoes, software, sporting goods, tools, video games, and watches can be shipped to the following countries:
Australia, Austria, Belgium, Brazil, Canada, Chile, Czech Republic, Denmark, Finland, France, Germany, Hong Kong, Hungary, India, Ireland, Italy, Japan, Luxembourg, Malaysia, Mexico, Netherlands, New Zealand, Norway, Philippines, Portugal, Poland, Saudi Arabia, Singapore, South Africa, Spain, Sweden, Switzerland, Taiwan, Thailand, United Arab Emirates, United Kingdom.
INTERNATIONAL SHIPPING PRIVACY
Your privacy is important to us, and we know that you care about how information about your order is used and shared. We would like our international customers and customers shipping products internationally to be aware that cross-border shipments are subject to opening and inspection by customs authorities.
Also, we may provide certain order, shipment, and product information, such as titles, to our international carriers, and such information may be communicated by the carriers to customs authorities in order to facilitate customs clearance and comply with local laws.
If the order is a gift, the package may be marked "Gift," but the cost of the item is still stated on the customs form.
Customs authorities require the value of the gift item to be stated directly on the package.
INTERNATIONAL RETURNS & REPLACEMENTS
The above terms (including, if applicable, terms related to the Import Fee Deposit) also apply to the shipment of any replacement product that might be shipped if there is a problem with the original shipment. If you return a product to us, you will be the exporter from the destination country. Title and risk of loss transfer to us upon receipt at our fulfillment centers.
DOMESTIC CURBSIDE SERVICE:
Orders that are too large to ship via Parcel UPS or FedEx are shipped freight. Freight shipments are handled a little differently from parcel shipments and are done by a 48' tractor/trailer. We are NOT responsible for inaccurate or undeliverable addresses. Keep in mind your shipping address must be able to accommodate the 48' truck (Semi). Freight shipping is expensive and non refundable once your item is in transit. We’ve tried to make this process as easy and inexpensive as possible, but please contact us if you have any doubts.
Unlike White Glove Service, which is very expensive. Only one person is available at delivery and requires your assistance in unloading your shipment. This person is only responsible for curbside delivery. Please keep in mind some of the items on our site are very heavy. Any additional services, such as two-person delivery or inside delivery are NOT included in the price of the item. The cost of these additional services varies from city to city. Here are a few examples:
Two person delivery or inside delivery $75.00 - $125.00 Residential address surcharge $65 Lifgate (mechanical elevator in the back of the truck) $150-$20 You may purchase these additional services directly from the shipping company when they call to schedule your delivery. In most cases they will not be necessary if you are comfortable helping someone with a moderately heavy item.
SIGNING AND ACCEPTING THE DELIVERY
All shipments leave our warehouse or the factory in perfect condition. The manufacturer and shipping companies do their best to ensure that your shipment arrives on time and without any damage. However, sometimes, damage does occur in transit. It is therefore very important that you inspect the delivery before signing the delivery receipt. Take your time checking the delivery, and make sure you are satisfied before signing. Drivers do expect you to do a thorough inspection. Once you sign, you have absolved the shipping company of any responsibility and it is almost impossible to have a claim honored.
If you notice any damage to the box/crate or just a lot of dents, slashes, openings on the corner or in things that cause you to suspect there may be damaged or missing pieces, make sure the driver clearly writes the problem on the delivery receipt (this will be very useful if a shipping claim must be made). More than likely there will be no problem with the shipment itself but this is a safety precaution.
FREIGHT TRANSIT TIME
Items are shipped directly from the warehouse to you by freight line. Shipments should reach the terminal nearest to you within two weeks of being shipped (this time frame varies depending on location) but please keep in mind that trucking companies do have delays caused by bad weather especially during winter months. Once the shipment reaches this terminal, the shipping company will call you to set up a delivery appointment. We recommend calling the company directly with your PRO# if you have not heard from them close to your delivery date. They deliver during the business week (Monday through Friday, excluding holidays) and require a four-hour shipping window for the appointment (for example 8:00 am - 12:00 or 1:00 pm to 5:00pm).
Damages or shortages must be reported to us within 7 days of delivery. Damaged items will be recalled and replaced as soon as possible. Replacements will only be given for items properly packaged for a safe return to us. Returns are accepted for damaged items only.
Any unauthorized returns and any product returned as defective where the “defect” is a natural feature of the material will incur a 15% restocking fee plus any shipping charges incurred by our company will be deducted from your credit. Returned items must be carefully repacked in order to receive proper credit.
Please Note: Our product lines are handmade using basic tools in artisan workshops. Small imperfections in our products are considered part of its beauty and valued for its non-industrial, more unique qualities and therefore not considered defective. Every item is inspected prior to shipping to you; however we will honor exchanges, within the return policy outlined above and at our discretion.
We reserve the right to change our prices, terms at any time.
BULK AND WHOLESALE ORDERING:
We can accomodate Bulk and wholesale orders on certain items, please call or email us for assistance. wholesale is only available on approval to qualified merchants holding a tax I.D. number or reseller number.
A NOTE ABOUT OUR GIFT WRAPPING:
In general, most orders come from our location, and are lovingly hand "Gift Packaged" by us automatically, using our signature "Treasure Merchants" Old World style.
This is not the "Gift Wrap" option that is available to you at checkout. When you select "Gift Wrap" at checkout, your Treasures will be wrapped in our gorgeous, Fine Old World Wrapping Paper, with Tissue, Bow, and a Personalized Gift Note. (If specified).
In cases where the item is rushed or oversized however, and requires a shipment from our warehouse, or the manufacturer directly to you or your recipient, we will not be able to gift wrap the item for you, or include a note enclosure.
Special exceptions can be made by notifying us at the time you place the order, and we will do what we can to accomodate you. Some delays may apply.
CUSTOMER SERVICE AND RETURNS POLICY:
The Treasure Merchants is committed to providing each customer with the highest standard of customer service and quality merchandise.
We can't wait to share our treasures/finds with you and want your experience with us to be 100% satisfactory!
In the incident that there should ever be a problem with your order, please do not hesitate to contact us. We will do all we can to resolve the situation in a timely manner.
We are pleased to offer a 30 day refund policy based on the following criteria:
Please notify us of your refund request within seven days of receipt of your purchase. Please include your name, mailing address the item was shipped to, and your reason for return.
The item MUST be returned in its original packaging, in it's original condition, and include any and all documentation that came with it. Buyer is responsible for the return shipping charge unless otherwise indicated by The Treasure Merchants. No returns will be accepted unless previously authorized by us.
In the event you receive a replacement item by us in exchange for a faulty one, and have been directed by us to return the original faulty item, we must receive that item within 21 days of receipt of your replacement item, or you will be charged for both items plus shipping.
We are charged for both items and for shipping both items to you. We cannot receive a credit back from the manufacturer for your faulty item until you return it to us. We appreciate your understanding in this matter and your timely attention to the resolution of it, just as we are timely in seeing to your replacement or refund.
The Treasure Merchants fully warrants all of our clothing articles against any defects in materials or workmanship.
Please inspect your garment upon arrival for fit and quality. If it does not meet your expectations we will happily refund your money or exchange the merchandise within 30 days of the ship date.
We recommend dry cleaning only for years of service on our garments. The Treasure Merchants will not give a refund or exchange on an article of clothing that has been worn, soiled, washed or damaged during use.
Most of our products are manufactured overseas, including gourmet food items, skin care items, toys etc. Please bear this in mind when purchasing.
We do not personally manufacture these items, and although we strive to constantly find the highest quality, safest, and ethical manufacturing of these treasures,-ones that we ourselves would personally use or enjoy-we cannot guarantee the safety or ingredients of each item. your individual responses to these items is your responsibility.
Therefore, The Treasure Merchants is not liable, or responsible,under any circumstances, for use or consumption of any of the items purchased from us.
That being said, We want you to be happy with your treasures, if you are not completely satisfied with your purchase, please follow the guidelines above for a full refund.
Our customers are very important to us, and we hope that this will be evident through our high standards of customer Care and quality products and services.
Our warmest regards,
The Treasure Merchants
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